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en:helpdesk [2018-09-12 16:23] – [Attendance times] meiers | en:helpdesk [2019-12-20 14:05] – meiers | ||
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~~NOTOC~~ | ~~NOTOC~~ | ||
- | ====== Helpdesk ====== | + | ====== Helpdesk |
- | < | + | ===== Christmas |
+ | All GSG offices will be closed over the holidays (December 23, 2019 through January 3, 2020). In the event of technical emergencies, | ||
- | ===== GSG again offers first-level support ===== | + | ----- |
- | From now on, a Helpdesk for account questions, problems | + | All students |
- | Please contact our helpdesk first in case of problems | + | |
- | ==== Location ==== | + | The help desk is staffed at the following |
- | + | ^Weekday ^ core time ^ | |
- | The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter. | + | | Mon | 10 am - 2 pm | |
- | + | | Tue, | |
- | ==== Attendance times ==== | + | | Thu | 10 pm - 2 pm | |
- | + | \\ | |
- | < | + | For personal reasons, the help desk can not be staffed |
- | + | Please | |
- | The helpdesk | + | If the helpdesk |
- | + | ||
- | ^Weekday^Time^ | + | |
- | | Monday | + | |
- | | Tuesday | + | |
- | | Wednesday | + | |
- | | Thursday | not staffed | | + | |
- | | Friday | 10-14 | | + | |
- | + | ||
- | Short-term and non-scheduled changes reserved. | + | |
- | + | ||
- | ===== Telephone ===== | + | |
- | 73-69361 | + | |
- | + | ||
- | + | ||
- | ===== Issues ===== | + | |
- | + | ||
- | Please contact the helpdesk for the following concerns: | + | |
- | + | ||
- | * Account problems (password *, application, | + | |
- | * Problems with media rooms (beamer, etc) | + | |
- | * General questions | + | |
- | + | ||
- | + | ||
- | * if you have problems with your password, please bring along your valid student ID and photo ID. | + | |
- | + | ||
- | ===== Absence of the help desk ===== | + | |
- | + | ||
- | If the helpdesk is not staffed, please contact | + | |
- | To do this, please use the staircase | + | |
- | Please | + | |
- | If this is not staffed, please contact | + |