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en:kontakt [2018-09-10 08:54] – [Employee] Thomas Thielen:kontakt [2023-03-10 14:19] (current) Torsten Steinhäuser
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 ====== Contact ====== ====== Contact ======
  
-If you have any questions, please contact us per e-mail first at [[helpdesk@informatik.uni-bonn.de]].+If you have any questions, please contact us per e-mail first at [[gsg@informatik.uni-bonn.de]]. Please try to use a well known email address (i.e. your Uni-ID). Please describe your problem as precise as possible, including information about when you tried something, on which system you tried it and what exact steps you took before experiencing the problem.
  
-Falls Sie einen persönlichen Ansprechpartner benötigen, etwa bei Problemen mit ihrer Benutzerkennung oder Zugangskarte, können Sie sich auch direkt an einen unserer Mitarbeiter im Helpdesk wenden. Unser Helpdesk finden Sie in der Endenicher Allee 19a. +Maintenance information can be obtained through [[https://lists.iai.uni-bonn.de/mailman/listinfo.cgi/gsg-op|mailinglist]].
-Die Öffnungszeiten entnehmen Sie bitte der Seite [[de:helpdesk|Helpdesk]].+
  
  
 +===== Employees =====
  
 +In <color red>**urgent cases**</color> you may contact an employee directly via phone, e-mail or personally. But it is always a better idea to contact us per mail.
  
-===== Helpdesk and Computer Pools ===== +The offices of the GSG are located on the ground floor at Friedrich-Hirzebruch-Allee 8.
- +
-**TODO: new Map** +
- +
-===== Employee ===== +
- +
-In urgent cases you may contact an employee directly via phone, e-mail or personally: +
- +
-The Helpdesk and the offices of the GSG are located on the ground floor at Endenicher Allee 19a +
- +
-^Name^Room^Phone^E-Mail^ +
-|Helpdesk| Foyer b-it |73-69361|[[gsg@informatik.uni-bonn.de]]| +
-|IT-Supervisor: Thomas Thiel|0.010|73-60700|[[thiel@bit.uni-bonn.de]]| +
-|Leszek Paszkiet|0.015|73-60703|[[leszek@cs.uni-bonn.de]]| +
-|Ignatios Souvatzis|0.009|73-60701|[[ignatios@cs.uni-bonn.de]]| +
-|Christian Roggendorf|0.009|73-60702|?+
-|Kontor SHK|0.014|73-60707|[[gsg@informatik.uni-bonn.de]]|+
  
 +^ Name ^ Phone ^ Email ^ Function ^
 +| Helpdesk |  | [[gsg@informatik.uni-bonn.de]] | Generic address for all technical inquiries |
 +| Anna Tausendfreund | 73-60705 | [[tausendfreund@informatik.uni-bonn.de]] | Clients, procurement and transponders |
 +| Christian Roggendorf | 73-60702 | [[roggendorf@bit.uni-bonn.de]] | Infrastructure and Clients |
 +| Ignatios Souvatzis | 73-60701 | [[ignatios@cs.uni-bonn.de]] | Networks and Infrastructure |
 +| Torsten Steinhäuser | 73-60703 |[[steinhae@informatik.uni-bonn.de]] | Infrastructure and Clients |
 +| Thomas Thiel | 73-60700 | [[thiel@informatik.uni-bonn.de]] | IT management |
 +\\
  
 ===== Address ===== ===== Address =====
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 Gemeinsame Systemgruppe (GSG) \\ Gemeinsame Systemgruppe (GSG) \\
 Computer Science (Informatik) \\ Computer Science (Informatik) \\
-Endenicher Allee 19a \\+Friedrich-Hirzebruch-Allee 5 (postal)\\ 
 +Friedrich-Hirzebruch-Allee 8 (visitor's address) \\
 53121 Bonn \\ 53121 Bonn \\
 Germany Germany