Differences

This shows you the differences between two versions of the page.

--- en:kontakt [2019-01-09 16:16] – [Employee] meiers
+++ en:kontakt [2023-03-10 14:19] (current) – Torsten Steinhäuser
@@ Line 1: / Line 1: @@
 ====== Contact ======
-If you have any questions, please contact us per e-mail first at [[gsg@informatik.uni-bonn.de]].
+If you have any questions, please contact us per e-mail first at [[gsg@informatik.uni-bonn.de]]. Please try to use a well known email address (i.e. your Uni-ID). Please describe your problem as precise as possible, including information about when you tried something, on which system you tried it and what exact steps you took before experiencing the problem.
-If you need a personal contact, such as problems with their user ID, you can contact one of our employees in room 0.014.
+Maintenance information can be obtained through [[https://lists.iai.uni-bonn.de/mailman/listinfo.cgi/gsg-op|mailinglist]].
+===== Employees =====
+In <color red>**urgent cases**</color> you may contact an employee directly via phone, e-mail or personally. But it is always a better idea to contact us per mail.
-===== Computer Pools =====
+The offices of the GSG are located on the ground floor at Friedrich-Hirzebruch-Allee 8.
-**TODO: new Map**
-===== Employee =====
-In urgent cases you may contact an employee directly via phone, e-mail or personally:
-The offices of the GSG are located on the ground floor at Endenicher Allee 19a
-For general enquiries, please visit our SHK office first.
-^Name^Room^Phone^E-Mail^
-|IT-Supervisor: Thomas Thiel|0.010|73-60700|[[thiel@bit.uni-bonn.de]]|
-|Leszek Paszkiet|0.015|73-60703|[[leszek@cs.uni-bonn.de]]|
-|Ignatios Souvatzis|0.009|73-60701|[[ignatios@cs.uni-bonn.de]]|
-|Christian Roggendorf|0.009|73-60702|[[roggendorf@bit.uni-bonn.de]]|
-|Kontor SHK|0.014|73-60707|[[gsg@informatik.uni-bonn.de]]|
+^ Name ^ Phone ^ Email ^ Function ^
+| Helpdesk |  | [[gsg@informatik.uni-bonn.de]] | Generic address for all technical inquiries |
+| Anna Tausendfreund | 73-60705 | [[tausendfreund@informatik.uni-bonn.de]] | Clients, procurement and transponders |
+| Christian Roggendorf | 73-60702 | [[roggendorf@bit.uni-bonn.de]] | Infrastructure and Clients |
+| Ignatios Souvatzis | 73-60701 | [[ignatios@cs.uni-bonn.de]] | Networks and Infrastructure |
+| Torsten Steinhäuser | 73-60703 |[[steinhae@informatik.uni-bonn.de]] | Infrastructure and Clients |
+| Thomas Thiel | 73-60700 | [[thiel@informatik.uni-bonn.de]] | IT management |
+\\
 ===== Address =====
@@ Line 32: / Line 25: @@
 Gemeinsame Systemgruppe (GSG) \\
 Computer Science (Informatik) \\
-Endenicher Allee 19a \\
+Friedrich-Hirzebruch-Allee 5 (postal)\\
+Friedrich-Hirzebruch-Allee 8 (visitor's address) \\
 Bonn \\
 Germany