Differences

This shows you the differences between two versions of the page.

--- en:accounts:students:manage [2023-11-20 16:16] – [Account Management] PhD Ignatios Souvatzis
+++ en:accounts:students:manage [2024-11-18 14:57] (current) – Thomas Thiel
@@ Line 1: / Line 1: @@
 ======Account Management======
-Depending upon your course and department, there are different ways to apply for a CS account. Please select your course in the table below to show the procedures of applying for an account for your particular course.
+Depending on your course of study, there are different procedures for obtaining a CS account. Please select your relevant case in the table below, depending whether you would like to apply for a new user ID or extend an existing one.
 ^Course^Application^Renewal^
@@ Line 10: / Line 11: @@
 |Media Informatics (**b-it**)|[[en:accounts:students:manage:meinformatik#apply_for_a_new_account|Apply]]|[[en:accounts:students:manage:meinformatik#Extend_your_existing_account|Extend]]|
 |Secondary or Minor subject| [[en:accounts:students:manage:znaccount#apply_for_a_new_account|Apply]]|[[en:accounts:students:manage:znaccount#Extend_your_existing_account|Extend]]|
-|Guests and FFF program| [[en:accounts:students:manage:fgaccount#apply_for_a_new_account|Apply]]|[[en:accounts:students:manage:fgaccount#Extend_your_existing_account|Extend]]|
+|Guests and FFF program| [[en:accounts:students:manage:fgaccount#apply_for_a_new_account|Apply]]|[[en:accounts:students:manage:fgaccount#Extend_your_existing_account|Extend]]|\\
+\\
+-------------------------------------------------------------------
 =====FAQ=====
 ==== Where are the Account Terminals? ====
@@ Line 19: / Line 24: @@
 ===="According to our records you do not study Informatics etc."====
-This is usually the case when you were not yet enrolled while we got the list of the students. Please send us a verifiable enrollment certificate (PDF) via e-mail. You can create that yourself quickly on [[https://studienservice.uni-bonn.de|Studienservice]]. (Login there, click "Notifications" → "Studienbescheinigung (auch für BaFöG)")
+This is usually the case when you were not yet enrolled while we got the list of the students. Please send us a verifiable enrollment certificate (PDF) via e-mail to gsg@cs.uni-bonn.de . You can create that yourself quickly on [[https://studienservice.uni-bonn.de|Studienservice]]. (Login there, click "Notifications" → "Studienbescheinigung (auch für BaFöG)" or "Studienbescheinigung (Fach, Fachsemester)" )
-**RWTH Students (B-IT Media Informatics students)**: please send us your RWTH enrollment certificate instead (download in RWTHonline -> Documents; after enrollment at RWTH).
+**RWTH Students without Univ. of Bonn matriculation number (e.g. B-IT Media Informatics students)**: please send us your RWTH enrollment certificate instead (download in RWTHonline -> Documents; after enrollment at RWTH).
 ==== "When do I have to renew my account?" ====
@@ Line 41: / Line 46: @@
 ==== "My Uni-ID isn't registered with my account, so the password reset does not work" ====
 Please send us an e-mail with your [[https://studienservice.uni-bonn.de|eletronic enrollment certificate]] from your Uni-ID e-mail. If all fits, we'll change your registered E-mail address to your Uni-ID.
+==== "My Uni-ID is registered with my account, but the passwort reset didn't send me an e-mail" ====
+Please read your Uni-ID-Email, delete unneeded messages and empty the Trash folder. We see regular delivery failure messages where mailboxes exceeded their storage quota.
 ==== "I lost my paper application" ====