Gemeinsame Systemgruppe IfI/b-it

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If you have any questions, please contact us per e-mail first at Please try to use a well known email address (i.e. your Uni-ID). Please describe your problem as precise as possible, including informations about when you tried something, on which system you tried it and what exact steps you took before experiencing the problem.

If you need direct personal contact, i.e. due to problems with your user ID, you can contact one of our student helpers in room 0.014.

Maintenance informations can be obtained through mailinglist.


In urgent cases you may contact an employee directly via phone, e-mail or personally. But it is always a better idea to contact us per mail.

The offices of the GSG are located on the ground floor at Friedrich-Hirzebruch-Allee 8. For general enquiries, please visit our SHK office first.

Name Phone Email Function
Helpdesk Generic address for all technical inquiries
Anna Tausendfreund 73-60705 Clients, procurement and transponders
Leszek Paszkiet 73-60703 Procurement, transponder management
Christian Roggendorf 73-60702 Infrastructure and Clients
Ignatios Souvatzis 73-60701 Networks and Infrastructure
Torsten Steinhäuser Infrastructure and Clients
Thomas Thiel 73-60700 IT management


Gemeinsame Systemgruppe (GSG)
Computer Science (Informatik)
Friedrich-Hirzebruch-Allee 5 (postal)
Friedrich-Hirzebruch-Allee 8 (visitor's address)
53121 Bonn