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--- en:aktuelles [2019-04-16 12:02] – [2019-04-16 11:45: Takeover of the regulated help desk operation] meiers
+++ en:aktuelles [2024-01-05 09:12] – Thomas Thiel
@@ Line 2: / Line 2: @@
 ====== News and Service Indications ======
-Here you will find recent Information and service indications for our infrastructure. If you are interested to receive these informations via email, please subscribe to [[https://lists.iai.uni-bonn.de/mailman/listinfo.cgi/gsg-op|gsg-op@lists.iai.uni-bonn.de]]. We are using this list to announce technical issues, maintenance windows and the results of these proceedings.
+Here you will find recent Information and Service Indications for our infrastructure. If you are interested to receive these informations via email, please subscribe to [[https://lists.iai.uni-bonn.de/mailman/listinfo.cgi/gsg-op|gsg-op@lists.iai.uni-bonn.de]]. We are using this list to announce technical issues, maintenance windows and the results of these proceedings.\\
+\\
+----
+===== 2023-12-11: Eduroam was out or order =====
+<del>As the Universities Computing Center  [[https://unibonn.statuspage.io/|conveyed (see there for news)]], the [[en:Eduroam]] access is out of order.</del>
+<html><div class="tpl_update">Eduroam is working again.</div></html>
+Members and students of the Computer Science department and the  B-IT can also use our own [[en:wifistd|wireless network "802.1X"]].\\
+\\
 ----
-===== 2019-04-16 11:45: Takeover of the regulated help desk operation =====
+===== 2023-12-12/13: TVS maintenance window =====
-From now on, access to our IT Helpdesk in room ** 0.014 ** is open to all students and staff at regular core times. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems.
-The help desk is staffed at the following core times:
+<html><div class="tpl_update">The tutorial assignment system is operational again.</div>
-^ Weekday ^ core time ^
+</html>
-| Mon | 10-14 pm |
-| Tue-Thu | 12-16 pm |
+This semester's data will be available until end of semester.
-| Fri | 12-14 pm |
+<del>TVS will not be available on 12th and possibly 13rd of December //from 10am to 12pm,// while doing a software update.
+If you still need your data, please read them out before. This will also be possible afterwards, of course, </del>\\
 \\
-Please refrain from contacting our staff in other offices (except transponder matters) so that we can do our job properly.
+----
+===== 2023-08-07: Change  of WiFi Certificate of C.S.dept. and B-IT =====
+Today we did renew the certificate for our wifi infrastructure. At the same time we switched over to the new certification authority hosted by the DFN (GEANT, just like the HRZ did some days before, you may remember the mail about eduroam).
+This means that all wifi configurations of your devices that are used to
+connect to the computer science dept. or the b-it (eduroam-cs and
+.1X) have to be reconfigured to check for the new certificate/and
+or CA.
+You will find the current [[en:wifistd|fingerprints and certificate downloads]] at the usual place.
+The VPN service is *not* affected by these changes.\\
+\\
 ----
-===== 2019-04-12 10:00: DNS resolver 131.220.51.34 has been switched off =====
+=====2023-07-14: Configuration change also for "eduroam-cs"=====
-The DNS resolver 131.220.51.34 had been replaced by
+The [[https://www.hrz.uni-bonn.de/en/news/reinstall-eduroam-on-all-end-devices-by-15-july-2023|configuration change/re-installation of Eduroam for members of Bonn University]] is also necessary for the Eduroam branch in our building (eduroam-cs). The updated configuration parameters are [[en:eduroam|available on our Web page]].
-.220.4.11
+According to HRZ, a connection with the old parameters **won't be possible after July 15th, 2023**.
-.220.4.17
-a00:5ba0:10:330::b
-a00:5ba0:10:330::11
-a few weeks ago and has been turned off on Friday, April 12th, 2019, 10:00 local time.
+If you have an Informatics/B-IT account issued by us, you can (and should preferably) use the network _802.1X_ in our building. [[en:wifistd|Here are the usage instructions.]]\\
+\\
+----
+===== 2023-07-10: Student printer (feder) malfunctioning =====
-(We will return our temporary network 131.220.50.0/23 to the University
+**Update:** The parts have been changed.
-Computing Center shortly.)
-Most machines (computers, printers, scanners, etc.) are configured by DHCP
-automatically and have switched already, We have told about others, that we
-had detected, to the colleagues in the work groups that manage them.
-Should there still be machines that are manually configured to use
+The student printer in U1.040 (feder) is malfunctioning. We already identified the problem and replacement parts have been ordered. They shall arrive by 12th July 2023. Until then we ask for your patience.\\
-.220.51.34 by the users themselves: you have to change the DNS resolver
+\\
-setting to the values shown above. However, as far as we can see,
+----
-there are only a few left, that are already known to their
+===== 2023-02-02: Wifi services unavailable =====
-administration. So the only problematic machines are such that were
-switched off for the last few days.
+**UPDATE (09:40h) : all wifi services are fully restored by now.**
+We are currently experiencing a total loss of WiFi authentication
+inside the whole building of the Computer Science Dept. and the B-IT due
+to a failure of a central component.
+We are already working on a solution to the problem. Unfortunately we
+cannot predict how long these repairs will take. Due to the nature of
+the problem, it could be a longer process.
+Other services are not affected by the disruption.\\
+\\
 ----
+===== 2023-01-30: New transponder forms =====
-===== 2019-01-29: Scanning from the multifunction device "feder" in the BYOD room (U1.040) =====
+There are new versions (V9) of all transponder forms available (German only). If you have saved the forms locally, please replace them with the current versions. You can find those as usual on our homepage:  [[ de:transponder | Transponder ]]\\
+\\
+----
+===== 2022-09-19: Poster printouts unavailable at the moment =====
-It is now possible to scan from "feder" not only onto a USB storage device, but also into an E-mail. You have to
+We are unable to print your posters at the moment due to defective hardware in our poster plotter. Please utilize the similar service from the  [[https://www.hrz.uni-bonn.de/en/all-services/print-scan/poster-printing?set_language=en|University IT and Data Center]].\\
-login first, using the display of "feder" ("Alternate Login").
+\\
-Please don't forget to log out afterwards.
+**Update (2022-10-05):** the plotter has been repaired, we resumed to provide our plotting services.\\
+\\
+----
+===== 2022-09-15: Availability of Pool PCs during nighttime =====
+In order to reduce power consumption, the publicly accessible Pool PCs are automatically shut down over night, from 8 p.m. CEST to 8 a.m. CEST.\\
+More information can be found on the [[https://gsg.cs.uni-bonn.de/doku.php?id=en:pool:remoteaccess#availability_at_night|Pool remote access page]].
+\\
+----
+===== 2022-07-19: WiFi Certificate about to expire, replacement imminent =====
+**UPDATE 2022-07-25:** the certificate was successfully replaced.
+As the current certificate used for our wifi authentication services is about to
+expire, we will be updating to a new certificate soon. Your operating system could
+be set up to notify you about this for security reasons. If this happens, you can
+safely accept the new certificate and make sure it is the right one by comparing
+the certificate fingerprints to the ones issued on our [[en:wifistd|wifi documentation]] page.
+\\
+----
+===== 2022-07-15: E-Mail service computer science & b-it unavailable =====
+**Update: The e-mail-service is restored.**\\
+The email addresses @informatik, @cs and @bit are affected. The problem is being worked on.
+\\
+----
+===== 2022-04-05: Authentication Problems with Matrix Service =====
+After the last Update of the matrix Service, some users may have experienced problems logging into out matrix service. This problem is now fixed. Existing sessions were not affected by this problem.\\
+\\
+----
+===== 2022-03-03: new Chat-Function on GSG-Supportpages =====
+As we are trying to further accomodate incoming support requests especially from students, we added a new chat function to this page to give you an opportunity to request aid directly from us without the need for a physical helpdesk. If this service is maintainable, we will try to implement it into other central services (like i.e. WUMI).
+If you want to use the chat, just click on the blue bar on the bottom right part of the page footer.\\
 ----