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en:aktuelles [2019-05-02 08:51] – Thomas Thiel | en:aktuelles [2024-01-05 09:12] – Thomas Thiel | ||
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====== News and Service Indications ====== | ====== News and Service Indications ====== | ||
- | Here you will find recent Information and service indications | + | Here you will find recent Information and Service Indications |
+ | \\ | ||
+ | ---- | ||
+ | ===== 2023-12-11: Eduroam was out or order ===== | ||
+ | < | ||
+ | |||
+ | < | ||
+ | |||
+ | Members and students of the Computer Science department and the B-IT can also use our own [[en: | ||
+ | \\ | ||
---- | ---- | ||
- | ===== 2019-04-29: No Audio available in Room 0.107 ===== | + | ===== 2023-12-12/13: TVS maintenance window |
- | Because of a device defect, there is currently no audio available in room 0.107. Please bring your own speakers or contact GSG for alternatives. We hope that the replacement amplifier will be installed during week 19. | + | < |
+ | </ | ||
+ | This semester' | ||
+ | |||
+ | < | ||
+ | If you still need your data, please read them out before. This will also be possible afterwards, of course, </ | ||
+ | \\ | ||
---- | ---- | ||
- | ===== 2019-04-16 11:45: Takeover | + | ===== 2023-08-07: Change |
- | From now on, access to our IT Helpdesk in room ** 0.014 ** is open to all students and staff at regular core times. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems. | + | |
- | The help desk is staffed at the following core times: | + | Today we did renew the certificate for our wifi infrastructure. At the same time we switched over to the new certification authority hosted by the DFN (GEANT, just like the HRZ did some days before, you may remember the mail about eduroam). |
- | ^ Weekday ^ core time ^ | + | |
- | | Mon | 10-14 pm | | + | This means that all wifi configurations of your devices that are used to |
- | | Tue-Thu | 12-16 pm | | + | connect to the computer science dept. or the b-it (eduroam-cs and |
- | | Fri | 12-14 pm | | + | 802.1X) have to be reconfigured to check for the new certificate/ |
+ | or CA. | ||
+ | |||
+ | You will find the current [[en: | ||
+ | |||
+ | The VPN service is *not* affected by these changes.\\ | ||
\\ | \\ | ||
- | Please refrain from contacting our staff in other offices (except transponder matters) so that we can do our job properly. | + | ---- |
+ | =====2023-07-14: | ||
+ | The [[https:// | ||
+ | According to HRZ, a connection with the old parameters **won' | ||
+ | |||
+ | If you have an Informatics/ | ||
+ | \\ | ||
---- | ---- | ||
- | ===== 2019-04-12 10:00: DNS resolver 131.220.51.34 has been switched off ===== | + | ===== 2023-07-10: Student printer (feder) malfunctioning |
- | The DNS resolver 131.220.51.34 had been replaced by | + | **Update: |
- | 131.220.4.11 | + | The student printer in U1.040 (feder) is malfunctioning. We already identified the problem and replacement parts have been ordered. They shall arrive by 12th July 2023. Until then we ask for your patience.\\ |
- | 131.220.4.17 | + | \\ |
- | 2a00: | + | ---- |
- | 2a00: | + | ===== 2023-02-02: Wifi services unavailable ===== |
- | a few weeks ago and has been turned off on Friday, April 12th, 2019, 10:00 local time. | + | **UPDATE (09:40h) : all wifi services are fully restored by now.** |
- | (We will return our temporary network 131.220.50.0/ | + | We are currently experiencing a total loss of WiFi authentication |
- | Computing Center shortly.) | + | inside |
- | + | to a failure of a central component. | |
- | Most machines (computers, printers, scanners, etc.) are configured by DHCP | + | |
- | automatically | + | |
- | had detected, | + | |
- | Should there still be machines that are manually configured | + | We are already working on a solution |
- | 131.220.51.34 by the users themselves: you have to change | + | cannot predict how long these repairs will take. Due to the nature of |
- | setting to the values shown above. However, as far as we can see, | + | the problem, it could be a longer process. |
- | there are only a few left, that are already known to their | + | |
- | administration. So the only problematic machines are such that were | + | |
- | switched off for the last few days. | + | |
+ | Other services are not affected by the disruption.\\ | ||
+ | \\ | ||
---- | ---- | ||
+ | ===== 2023-01-30: New transponder forms ===== | ||
- | ===== 2019-01-29: Scanning from the multifunction device " | + | There are new versions (V9) of all transponder forms available (German only). If you have saved the forms locally, please replace them with the current versions. You can find those as usual on our homepage: |
+ | \\ | ||
+ | ---- | ||
+ | ===== 2022-09-19: Poster printouts unavailable at the moment | ||
- | It is now possible | + | We are unable |
- | login first, using the display of " | + | \\ |
- | Please don't forget | + | **Update |
+ | \\ | ||
+ | ---- | ||
+ | ===== 2022-09-15: Availability of Pool PCs during nighttime ===== | ||
+ | In order to reduce power consumption, | ||
+ | More information can be found on the [[https:// | ||
+ | \\ | ||
+ | ---- | ||
+ | ===== 2022-07-19: WiFi Certificate about to expire, replacement imminent ===== | ||
+ | |||
+ | **UPDATE 2022-07-25: | ||
+ | |||
+ | As the current certificate used for our wifi authentication services is about to | ||
+ | expire, we will be updating to a new certificate soon. Your operating system could | ||
+ | be set up to notify you about this for security reasons. If this happens, you can | ||
+ | safely accept the new certificate and make sure it is the right one by comparing | ||
+ | the certificate fingerprints to the ones issued on our [[en: | ||
+ | \\ | ||
+ | |||
+ | ---- | ||
+ | ===== 2022-07-15: E-Mail service computer science & b-it unavailable ===== | ||
+ | |||
+ | **Update: The e-mail-service is restored.**\\ | ||
+ | The email addresses @informatik, | ||
+ | \\ | ||
+ | |||
+ | ---- | ||
+ | ===== 2022-04-05: Authentication Problems with Matrix Service ===== | ||
+ | |||
+ | After the last Update of the matrix Service, some users may have experienced problems logging into out matrix service. This problem is now fixed. Existing sessions were not affected by this problem.\\ | ||
+ | \\ | ||
+ | ---- | ||
+ | ===== 2022-03-03: new Chat-Function on GSG-Supportpages ===== | ||
+ | |||
+ | As we are trying to further accomodate incoming support requests especially from students, we added a new chat function to this page to give you an opportunity to request aid directly from us without the need for a physical helpdesk. If this service is maintainable, | ||
+ | |||
+ | If you want to use the chat, just click on the blue bar on the bottom right part of the page footer.\\ | ||
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