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en:helpdesk [2018-04-20 15:14] – created meiers | en:helpdesk [2021-11-23 12:04] – [Helpdesk (0.014)] Thomas Thiel | ||
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- | FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// | + | ~~NOTOC~~ |
+ | ====== Helpdesk (0.014) ====== | ||
- | ====== Helpdesk ====== | + | ---- |
- | ===== GSG again offers first-level support ===== | + | **ATTENTION: |
- | From now on, a Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again. | + | ---- |
- | Please contact our helpdesk first in case of problems listed below before contacting the GSG. | + | |
- | ==== Location ==== | + | All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems. |
- | The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter. | + | The help desk is staffed at the following |
- | + | ^Weekday ^ core time ^ | |
- | ==== attendance times ==== | + | | Mon | 10 am - 2 pm | |
- | + | | Tue | 12 pm - 2 pm | | |
- | The helpdesk | + | | Wen | 12 pm - 2 pm | |
- | + | | Thu | 10 am - 2 pm | | |
- | ^Weekday^Time^Comment^ | + | | Fri | 12 pm - 2 pm | |
- | | Monday | + | \\ |
- | | Tuesday | + | For personal reasons, the help desk can not be staffed |
- | | Wednesday | + | Please |
- | | Thursday | + | If the helpdesk |
- | | Friday | + | |
- | + | ||
- | Short-term and non-scheduled changes reserved. | + | |
- | + | ||
- | ===== Issues ===== | + | |
- | + | ||
- | Please contact the helpdesk for the following concerns: | + | |
- | + | ||
- | * Account problems (password *, application, | + | |
- | * Problems with media rooms (beamer, etc) | + | |
- | * General questions | + | |
- | + | ||
- | + | ||
- | * if you have problems with your password, please bring along your valid student ID and photo ID. | + | |
- | + | ||
- | ===== Absence of the help desk ===== | + | |
- | + | ||
- | If the helpdesk is not staffed, please contact | + | |
- | To do this, please use the staircase | + | |
- | Please | + | |
- | If this is not staffed, please contact | + |