Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
en:helpdesk [2018-08-15 16:08] – [attendance times] meiers | en:helpdesk [2019-04-16 11:50] – [Helpdesk] meiers | ||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Helpdesk ====== | + | ~~NOTOC~~ |
+ | ====== Helpdesk | ||
- | ===== GSG again offers first-level support ===== | + | All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems. |
- | From now on, a Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again. | + | The help desk is staffed at the following |
- | Please contact our helpdesk first in case of problems listed below before contacting the GSG. | + | ^Weekday ^ core time ^ |
- | + | | Mon | 10 am - 2 pm | | |
- | ==== Location ==== | + | | Tue-Thu |
- | + | | Fri | 12 pm - 2 pm | | |
- | The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter. | + | \\ |
- | + | For personal reasons, the help desk can not be staffed | |
- | ==== attendance times ==== | + | Please |
- | + | If the helpdesk | |
- | The helpdesk | + | |
- | + | ||
- | ^Weekday^Time^Comment^ | + | |
- | | Monday | + | |
- | | Tuesday | + | |
- | | Wednesday | + | |
- | | Thursday | not staffed | | | + | |
- | | Friday | not staffed | | | + | |
- | + | ||
- | Short-term and non-scheduled changes reserved. | + | |
- | + | ||
- | ===== Telephone ===== | + | |
- | 73-69361 | + | |
- | + | ||
- | + | ||
- | ===== Issues ===== | + | |
- | + | ||
- | Please contact the helpdesk for the following concerns: | + | |
- | + | ||
- | * Account problems (password *, application, | + | |
- | * Problems with media rooms (beamer, etc) | + | |
- | * General questions | + | |
- | + | ||
- | + | ||
- | * if you have problems with your password, please bring along your valid student ID and photo ID. | + | |
- | + | ||
- | ===== Absence of the help desk ===== | + | |
- | + | ||
- | If the helpdesk is not staffed, please contact | + | |
- | To do this, please use the staircase | + | |
- | Please | + | |
- | If this is not staffed, please contact | + |