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en:helpdesk [2018-05-03 14:45]
Simon Meier [attendance times]
en:helpdesk [2019-04-16 11:50] (current)
Simon Meier [Helpdesk]
Line 1: Line 1:
-====== Helpdesk ======+~~NOTOC~~ 
 +====== Helpdesk ​(0.014) ​======
  
-===== GSG again offers first-level support =====+All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems.
  
-From now on, a Helpdesk for account questions, problems and other matters, which are addressed to the GSG, is available again. +The help desk is staffed at the following ​core times: 
-Please contact our helpdesk first in case of problems listed below before contacting the GSG. +^Weekday ^ core time 
- +Mon | 10 am 2 pm 
-==== Location ==== +Tue-Thu 12 pm 4 pm 
- +Fri 12 pm 2 pm 
-The Helpdesk is located in the computer science center in the Endenicher Allee 19c entrance b-it (opposite the auditorium center) at the red counter. +\\ 
- +For personal reasons, the help desk can not be staffed ​throughout ​the building opening hoursHowever, at the core times listed above, ​the help desk is most likely ​to be staffed
-==== attendance times ==== +Please ​refrain from contacting our staff in other offices ​(except transponder mattersso that we can do our job properly\\ 
- +If the helpdesk ​is not available, please contact ​us by e-mail [[gsg@informatik.uni-bonn.de]].
-The helpdesk ​is staffed at the following times: +
- +
-^Weekday^Time^Comment+
-Monday ​| 10-18 |  ​+
-Tuesday | 10-14  | +
-| Wednesday | 14-18 |  ​+
-Thursday ​10-14 |  ​+
-| Friday | 10-18 |  | +
- +
-Short-term and non-scheduled changes reserved. +
- +
-===== Telephone ===== +
-73-69361 +
- +
- +
-===== Issues ===== +
- +
-Please contact the helpdesk for the following concerns: +
- +
-  * Account problems (password *application,​ extension, other) +
-  * Problems with media rooms (beamer, etc) +
-  * General questions +
- +
- +
-* if you have problems with your password, please bring along your valid student ID and photo ID. +
- +
-===== Absence of the help desk ===== +
- +
-If the helpdesk is not staffed, please contact ​the GSG directly. +
-To do thisplease use the staircase ​at the entrance b-it to get into the basement. Here follow the path to your left until you can only go left or right. Here you turn left and use the next staircase to get back to the ground floor. On the ground floor you use the right security door to get into the wing of the GSG+
-Please ​look for the "​Kontor SHK" ​(room 0.014). +
-If this is not staffed, please contact ​the system administrators in the room opposite (0.009).+