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en:helpdesk [2019-03-08 16:21]
Thomas Thiel [Helpdesk]
en:helpdesk [2020-06-30 12:52] (current)
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 ~~NOTOC~~ ~~NOTOC~~
-====== Helpdesk ====== +====== Helpdesk (0.014) ======
- +
-All Employees and Students are welcome to visit us at our IT-Helpdesk in room 0.014. There we will aid you in case of technical problems or questions about our IT-infrastructure. +
- +
-If you find the Helpdesk closed, please be so kind to only disturb the employees in the nearby offices in the case of urgent matters, to make sure we can work fluently without constant distraction. If possible send us your problem via email to [[]].+
 +All students and staff have access to our IT Help Desk in room ** 0.014 **. There, we are happy to answer your questions about the IT infrastructure and solve your technical problems.
 +The help desk is staffed at the following core times:
 +^Weekday ^ core time ^
 +| Mon | 10 am - 2 pm |
 +| Tue | 12 pm - 2 pm |
 +| Wen | 12 pm - 2 pm |
 +| Thu | 10 am - 2 pm |
 +| Fri | 12 pm - 2 pm |
 +For personal reasons, the help desk can not be staffed throughout the building opening hours. However, at the core times listed above, the help desk is most likely to be staffed.
 +Please refrain from contacting our staff in other offices (except transponder matters) so that we can do our job properly. \\
 +If the helpdesk is not available, please contact us by e-mail [[]].